About the role
FinEx AI summary
Lead IT service operations, acting as escalation point for incidents and service requests and ensuring resolution within SLAs. Coordinate communication across technical teams and business stakeholders, manage stakeholder relationships, and support change and release management. Monitor service performance and support audits, security, and risk activities, including 7x24 standby.
Core skills
Incident ManagementService Request ManagementSLA ManagementProblem ManagementMajor Incident ManagementStakeholder Management