About the role
FinEx AI summary
Leads a team handling Life and General Insurance complaints from customers and regulators, ensuring operating guidelines, delegated authorities and SLA targets are met. Investigates cases and coordinates with operations, compliance, legal and distribution to deliver resolutions and responses. Coaches team members and advises senior management on potential risks.
Core skills
complaint handlinginsurance productscustomer serviceanalytical skillsnegotiationproblem-solving