Associate Director, IT Operations Support (IT Application Service and Security) (CMU OmniClear vacancy)
Hong KongOperations
About the role
FinEx AI summary
Leads day-to-day operations of critical IT systems, ensuring high availability and managing incident resolution. Oversees SLA compliance and continuous improvement, including monitoring strategies and proactive alerting. Responsible for daily support operations such as ticket triage, escalation, and resolution.
Core skills
IT operationsincident managementmonitoringSLA managementKPI reportingsystem health checks
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