About the role
FinEx AI summary
Senior Customer Care Officer handling banking, credit and investment enquiries via phone, chat, email and social media. Investigates escalated cases, supports training of new joiners, and proposes efficiency improvements to management. Requires a valid Type 1 HKSI license and three years of contact center experience.
Core skills
Customer serviceContact centerRetail banking productsUnsecured lendingInvestment productsHKSI Type 1 license