Associate, Specialist, Service Delivery Engineer, Technology & Operations
Hong KongEngineering
About the role
FinEx AI summary
This role provides first and second-line technical support to employees, troubleshooting hardware, software, and connectivity issues. It involves managing devices, supporting business applications like Microsoft 365, and handling incident and problem management. The support specialist also ensures timely communication and educates users on best practices.
Core skills
IT SupportHardware TroubleshootingSoftware TroubleshootingDevice ManagementMicrosoft 365IT Service Management
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