Provides post-sales customer service and support to corporate banking clients via phone, email and digital channels, handling cash management enquiries, transaction monitoring, investigations and complex cases. Coordinates with relationship management, product and technical teams, supports fellow CSOs, and contributes to process improvement, digitisation and data-driven query reduction initiatives.
Core skills
Corporate banking customer serviceCash management productsElectronic and mobile banking platformsTransaction monitoringCorporate banking system supportData analytics
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