Deputy/Assistant Teleservices Manager - (Contact Centre, General Banking Services)
Hong KongOperations
About the role
FinEx AI summary
Handle wealth management, SME and personal banking customer enquiries via phone, email, video call and online channels, and cross-sell suitable products to meet business targets. Provide after-sale service, address feedback and complaints, and support unit guidelines. Requires two years of banking or customer service experience; IIQE and HKSI qualifications are an advantage.