About the role
FinEx AI summary
Role manages end-to-end High Net Worth (HNW) claims at AIA, ensuring accurate adjudication, quality control, cost management, and regulatory/governance compliance. It supports fraud-risk mitigation, product development, and transformation initiatives. It also resolves claims-related customer complaints with fair, timely assessments to protect customer trust.
Core skills
High Net Worth (HNW) claims managementClaims adjudicationRegulatory complianceGovernance requirementsFraud risk mitigationCustomer complaint resolution