Workplace Technology L2 Operation Manager - Assistant Vice President - Workplace Technology - IT
Hong KongEngineering
About the role
FinEx AI summary
Oversees L2 support for workplace technology, coordinating incident resolution, managing service requests, and tracking performance metrics. Acts as a bridge between L1 and engineering/vendors to ensure service quality.
Core skills
Incident ManagementRoot Cause AnalysisService Request ManagementStakeholder ManagementVendor ManagementSLA Compliance
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