Operations Manager - Assistant Vice President -Workplace Technology - IT
Hong KongEngineering
About the role
FinEx AI summary
The role involves governing vendor-delivered helpdesk and desktop support services, defining and monitoring SLAs/KPIs, and managing service reviews. It also includes owning incident and problem management, ensuring ITSM platform accuracy, and improving service transformation through data analysis.
Core skills
Vendor ManagementIT Service ManagementServiceNowIncident ManagementService DeskSLA Management
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