About the role
FinEx AI summary
Lead customer journey mapping and user experience design in Personal Banking, collaborating with product and channel teams to optimize journeys using Design Thinking and data insights. Conduct user research and deliver personas, journey maps, prototypes and service models, and use customer feedback to improve NPS and loyalty. Requires a bachelor's degree and at least 6…
Core skills
Customer Journey MappingUser Experience DesignDesign ThinkingData-Driven InsightsUser ResearchCustomer Personas