AVP/Sr Assoc, Complaint Management, Institutional Banking Group
Hong KongOperations
About the role
FinEx AI summary
Manage and resolve customer complaints, feedback and regulatory enquiries for the institutional banking group. Conduct evidence-based investigations, recommend fair resolutions, and escalate risk matters. Analyse complaint data and prepare management and regulatory reporting.
Core skills
Complaint ManagementCustomer Relationship ManagementRegulatory ComplianceInvestigationRoot Cause AnalysisRisk Escalation
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