Officer, Specialist, Contact Centre, Consumer Banking
Hong KongOperations
About the role
FinEx AI summary
First point of contact for customers via phone, email, social media and chat, providing one-stop service for product and service enquiries. Handles inbound cross-buy initiatives, meets call volume and satisfaction targets, and escalates complaints. Requires shift work including weekends and public holidays; no sales target.
Core skills
Customer ServiceCommunicationInterpersonal SkillsCredit Card OperationsBanking ServicesOperational Risk Control
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