Associate, Specialist, Service Delivery Engineer, Technology & Operations
Hong KongEngineering
About the role
FinEx AI summary
Provide first- and second-line technical support to employees, manage devices and business applications, and resolve hardware, software, and connectivity issues. Handle incident and problem management, maintain SLAs, and offer 24-hour standby support to VIPs. Requires strong troubleshooting and customer service skills.
Core skills
IT SupportTroubleshootingHardwareSoftwareDevice ManagementMicrosoft 365
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