Vice President, Customer Services Senior Manager, Contact Center
Hong KongOperations
About the role
FinEx AI summary
Leads a contact center customer service team of about 35 staff, managing daily operations, performance, quality and productivity. Resolves complex service issues, coaches team leaders, drives process improvements and represents the team to regional and global stakeholders. Requires 6-10 years of people management experience and HKSI Paper 1, 7 and 8.
Core skills
Contact center operationsBankingPeople managementDesign ThinkingLeanAgile
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