Officer, Specialist, Contact Centre, Consumer Banking
Hong KongOperations
About the role
FinEx AI summary
First point of contact for consumer banking customers via phone, email, social media and chat, handling product and service enquiries and cross-buy initiatives. Meets scorecards for call volume, availability, service level and satisfaction while ensuring risk control and compliance. No sales target; shift work including weekends and public holidays.
Core skills
call centre operationscredit card operationsbanking servicescustomer servicecommunicationinterpersonal skills
Similar roles
More live opportunities matched by discipline and skills.