Assistant Vice President, Channel Management & Experience, Digital
Hong KongOperations
About the role
FinEx AI summary
Responsible for shaping DBS Hong Kong's digital channels, platform capabilities and customer engagement strategies across internet and mobile banking. Leads AI-driven initiatives to improve customer experience, digital adoption and channel effectiveness, from business case through implementation and post-launch evaluation.
Core skills
digital channel managementcustomer experienceartificial intelligencedata analyticsbehavioral analyticsbusiness strategy
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