Associate - IT Service Management Analyst - Technology Service Management - IT
Hong KongOperations
About the role
FinEx AI summary
Supports daily IT service management operations including incident, problem, change, IT account and asset inventory management. Leads incident response and stakeholder communication, and drives root cause analysis to prevent recurrence. Also recommends improvements to ITSM and account management platforms.
Core skills
IT Service ManagementIncident ManagementProblem ManagementChange ManagementAsset ManagementConfiguration Management Database
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