Vice President, Customer Services Senior Manager, Contact Center
Hong KongOperations
About the role
FinEx AI summary
Leads a contact center customer service team of about 35 staff, managing daily floor operations, complex service issues, and team performance. Coaches team leaders, drives process improvements, and represents the team in senior regional and global stakeholder meetings.
Core skills
contact center operationsbankingpeople managementcoachingprocess improvementDesign Thinking
Similar roles
More live opportunities matched by discipline and skills.