Section Head & Senior Manager, Digital & Channel Management -Channel & Trans Mgt
Hong Kong IslandOperations
About the role
FinEx AI summary
This role involves assisting the department head in driving digital and self-service channel strategy for personal banking, delivering customer-centric digital capabilities and end-to-end customer journeys. The role requires overseeing digital dashboards, optimizing customer journeys, and managing campaign platforms to enhance customer engagement. Supervision of team performance and development is also expected.
Core skills
Digital strategyChannel managementCustomer journey designData analysisProject managementPeople management
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