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Industrial and Commercial Bank of China (Asia) Limited

Complaint/Customer Service Manager, Credit Card & Loan (Consumer Finance)

Hung Hom, Kowloon City DistrictOperations

About the role

FinEx AI summary

Acts as a complaint manager for credit card and loan products, providing solutions and developing rules for call center staff. Coordinates with outsourcing teams and internal departments. Requires a bachelor's degree and 3 years of customer service experience.

Core skills

Customer ServiceComplaint ManagementCredit CardLoanCommunicationMS Office

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