Senior Service Quality Manager (Specialised Case Mgt)-Org & Productivity Mgt
Kwun Tong, Kwun Tong DistrictOperations
About the role
FinEx AI summary
Lead the complaint management team, handling complex customer complaints including investment and insurance cases. Oversee regulatory-referred complaints, conduct root cause analysis, and drive corrective actions. Analyze trends, prepare reports, and lead service quality projects.
Core skills
complaint managementservice quality managementroot cause analysisinvestment productsinsurance productsregulatory compliance
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