China Construction Bank (Asia) Corporation Limited
Vice President / First Vice President, Complaints Management
Kowloon Bay, Kwun Tong DistrictOperations
About the role
FinEx AI summary
Resolve customer complaints across all banking channels, drafting replies to complainants, referred parties and regulators. Investigate root causes, negotiate settlements, identify internal control issues and prepare complaint statistics for management. Provide guidance to subordinates and handle cases referred by Mediation Councils.