About the role
FinEx AI summary
Lead a team of Service Managers providing after-sales support to business banking customers via hotline and email. Oversee daily service centre operations, KPIs, process improvements, compliance, and operational risk. Manage staffing, recruitment, and staff development.
Core skills Customer Service Team Leadership Business Banking Process Improvement KPI Management Operational Risk Management
Role details
Work style On-Site
Posted 17 Sep 2026
Operations
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