About the role
FinEx AI summary
Lead a team of Service Managers providing after-sales support to business banking customers via hotline and email. Oversee daily service centre operations, develop processes, monitor KPIs, ensure compliance, and manage risks and escalations.
Core skills Customer Service Team Leadership Operations Management Process Improvement KPI Monitoring Risk Management
Role details
Work style On-Site
Posted 17 Sep 2026
Operations
↗
SNROFFCR, Treasures Service Specialist, Consumer Banking Group
DBS Bank (Hong Kong) Limited
Hong Kong · HK$23,000–28,000/mo (AI-estimated)
Operations
↗
Officer, IBG Branch Operations, Technology & Operations
DBS Bank (Hong Kong) Limited
Hong Kong · HK$24,000–30,000/mo (AI-estimated)
Operations
↗
Deputy / Assistant Business Strategy Manager - (Contact Centre, CSM, System Management)
Bank Of China (Hong Kong) Limited
Hong Kong · HK$30,000–42,000/mo (AI-estimated)
More jobs at OCBC Bank (Hong Kong) Limited · More banking jobs in Hong Kong · All Hong Kong finance roles FinEx Careers is an independent job board , published by the Financial Executive Club in Hong Kong. We are not affiliated with OCBC Bank (Hong Kong) Limited and we are not the employer for this role. It was published on JobsDB. Applications are made through the employer's own process, never through us.
Read our privacy notice or how this index is built .