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OCBC Bank (Hong Kong) Limited

Customer Service Manager - SME

Hong Kong IslandOperations

About the role

FinEx AI summary

Supports routine operations of SME accounts, ensuring proper procedures and managing operational risk, AML, and remittance matters. Coordinates with customers and departments to handle enquiries, account amendments, service requests, and complaints. Assists supervisors in structuring processes and meeting service standards.

Core skills

SME bankingAMLOperational riskRemittanceCustomer serviceComplaint handling

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