About the role
FinEx AI summary
Leads the customer experience strategy for Hong Kong Wealth & Retail Banking, overseeing complaint management and service recovery. Represents the bank with regulators and industry bodies, guiding governance of critical customer issues. Builds and mentors a high-performing Client Experience team.
Core skills Customer Experience Strategy Complaint Management Service Recovery Customer Analytics Regulatory Compliance Conduct Risk Management
Role details
Work style On-Site
Posted 25 Sep 2026
Operations
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Head, Cash Client Service, HK
Standard Chartered Bank (Hong Kong) Ltd
Hong Kong SAR · HK$80,000–130,000/mo (AI-estimated)
Operations
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Assistant General Manager & Team Head, Leasing & Cost Management
China CITIC Bank International Limited
Quarry Bay, Eastern District · HK$100,000–150,000/mo (AI-estimated)
Operations
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Associate, Client Approval and Review
Standard Chartered Bank (Hong Kong) Ltd
Hong Kong SAR · HK$28,000–48,500/mo (AI-estimated)
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