About the role
FinEx AI summary
Leads customer experience strategy for Hong Kong Wealth & Retail Banking, using customer feedback and analytics to transform journeys. Oversees complaint management and service recovery while ensuring fairness, timeliness, and regulatory compliance. Represents the bank with regulators and industry bodies, and leads a high-performing team.
Core skills Customer Experience Strategy Complaint Management Service Recovery Customer Analytics Regulatory Compliance Conduct Risk Management
Role details
Work style On-Site
Posted 25 Sep 2026
Operations
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