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Manulife (International) Limited

Manager, Business Transformation (AI Chatbot)

Kwun Tong, Kwun Tong DistrictOperations

About the role

FinEx AI summary

Lead end-to-end business transformation projects across customer service, agency servicing, and contact centre operations. Drive process improvement, automation, Gen AI, and digital innovation while managing stakeholders, governance, and change adoption.

Core skills

Business TransformationProject ManagementProcess ImprovementAutomationGen AIDigital Innovation

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