Associate Director, Operations & Service Management
Kwun Tong, Kwun Tong DistrictOperations
About the role
FinEx AI summary
The role translates SME Banking strategy and regulatory requirements into practical operating solutions, providing end-to-end governance across client onboarding, due diligence, lending, and servicing. It drives process simplification, digitisation, and stakeholder alignment to deliver measurable improvements in client experience, efficiency, control, and resilience.
Core skills
Operations ManagementService ManagementClient OnboardingCustomer Due DiligenceLending FulfilmentProcess Improvement
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