Industrial and Commercial Bank of China (Asia) Limited
Complaint/Customer Service Manager, Credit Card & Loan (Consumer Finance)
Hung Hom, Kowloon City DistrictOperations
About the role
FinEx AI summary
Handle customer complaints and inquiries on credit cards and loans, delivering solutions and high-quality service. Develop operating rules for mainland China call center staff and coordinate between outsourcing teams and internal departments. Requires 3+ years of relevant customer service experience.