About the role
FinEx AI summary
Lead management of call centre business systems, telephone hotline and middle and back-office operating systems. Liaise with business, compliance and IT teams to drive product and process optimization, operational troubleshooting, process updates and training. Requires five years relevant retail banking and call centre experience.
Core skills
call centre operationstelephone hotline systemsretail banking operationsback-office systemsprocess optimizationdigitalization