Vice President, Customer Services Senior Manager, Contact Center
Kowloon City, Kowloon City DistrictOperations
About the role
FinEx AI summary
Lead a contact center customer service team of about 35 staff, managing daily operations, performance, quality, and productivity. Coach team leaders, resolve complex service issues, and drive process improvements. Partner with regional and global stakeholders.
Core skills
contact center operationsbankingpeople managementDesign ThinkingLeanAgile
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