Senior leadership role owning end-to-end delivery of group-level transformation projects for Hong Kong's contact centre. Responsibilities include strategic roadmap, digital transformation, business continuity, budgeting, and improving CSAT and NPS. Requires experience managing medium-to-large contact centres and complex projects.
Core skills
Project ManagementContact Centre ManagementCapacity PlanningSLA ManagementVendor ManagementDigital Transformation
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