Senior leadership role owning end-to-end group-level transformation projects in Hong Kong's contact centre. Drives strategic planning, stakeholder alignment, execution and implementation of enterprise-wide initiatives including regulatory alignment, process re-engineering, digital transformation and customer experience enhancements.
Core skills
Contact Centre ManagementCapacity PlanningSLA ManagementVendor OversightProject ManagementDigital Transformation
Similar roles
More live opportunities matched by discipline and skills.