Director of Customer Experience Management - Standard Chartered
Hong Kong SAROperations
About the role
FinEx AI summary
Leads a team of client experience managers overseeing complaint management, service recovery, and client feedback governance. Ensures timely investigation, resolution, and accurate logging of complaints from regulators and clients. Requires complaint handling experience in sizable financial institutions.
Core skills
complaint handlingservice recoveryclient feedback governanceteam leadershipregulatory compliancecase investigation and resolution
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