About the role
FinEx AI summary
Leads a team managing client complaints and service recovery, ensuring timely investigation, resolution, and proper logging. Provides coaching and oversight to meet regulator and service standards, escalating high-risk or fraud cases as needed.
Core skills Complaint Management Service Recovery Client Feedback Governance Team Leadership Coaching Regulatory Compliance
Role details
Work style On-Site
Posted 23 Oct 2026
Operations
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Director, Project Management, Client Care Center
Standard Chartered Bank (Hong Kong) Ltd
Kwun Tong, Kwun Tong District · HK$100,000–150,000/mo (AI-estimated)
Operations
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Assistant Vice President/Senior Associate, Team Lead, Operations, Loan Operations-Administration, Corporate Banking
DBS Bank (Hong Kong) Limited
Hong Kong · HK$50,000–70,000/mo (AI-estimated)
Operations
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Associate Director, Client Onboarding
Standard Chartered Bank (Hong Kong) Ltd
Hong Kong SAR · HK$80,000–100,000/mo (AI-estimated)
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