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OCBC Bank (Hong Kong) Limited

Customer Service Manager - SME

Hong Kong IslandOperations

About the role

FinEx AI summary

Supports routine SME account operations and ensures adherence to proper procedures. Coordinates with customers and departments on operational risk, AML, remittance, and service requests, and handles SME client enquiries and complaints. Assists supervisors in structuring processes and meeting service standards.

Core skills

SME bankingAMLMS Officecustomer serviceoperational riskremittance

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