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Industrial and Commercial Bank of China (Asia) Limited

Complaint/Customer Service Manager, Credit Card & Loan (Consumer Finance)

Hung Hom, Kowloon City DistrictOperations

About the role

FinEx AI summary

Manages customer complaints and inquiries for credit cards and loans, providing solutions and high-quality service. Develops operating guidelines for mainland China call center staff and coordinates between outsourcing teams and internal departments.

Core skills

Customer ServiceComplaint HandlingCredit CardsLoansMS OfficeEnglish

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