About the role
FinEx AI summary
Oversees sales quality assurance for telesales and unsecured lending, conducting reviews, maintaining QA scorecards, and tracking remediation. Supports business risk and governance activities, monitoring sales risks and control gaps. Reviews end-to-end sales processes and supports incentive programme administration and performance analysis.
Core skills
Sales Quality AssuranceQuality Assurance ScorecardsSampling MethodologiesCall ReviewsBusiness Risk ManagementInternal Controls