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OCBC Bank (Hong Kong) Limited

Sr./ Customer Service Manager (Checker Role, Branch Operation )

Central and Western DistrictOperations

About the role

FinEx AI summary

Supervise counter service to ensure efficient branch operations comply with regulations and policies. Maintain high customer service quality, resolve enquiries and complaints, and review procedures to improve processes. Identify opportunities to promote banking products and assist with ad hoc projects.

Core skills

Banking OperationsCustomer ServiceComplaint ResolutionRegulatory ComplianceBanking ProductsCommunication

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