HSBC

Assistant Manager, Wealth & Personal Banking - Contact Centre and Remote Channel

Kowloon City, Hong Kong SAROperations

About the role

FinEx AI summary

This role supports top-tier customers by handling inbound calls and digital enquiries, offering tailored financial product recommendations, mentoring contact centre agents, and managing complaints and suspected fraud cases.

Core skills

Inbound call handlingDigital service channelsCustomer enquiry analysisActive listeningFinancial product recommendationTeam mentoring

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