Associate Director - Resilience & Service Excellence
Kwun Tong District, Hong Kong SAROperations
About the role
FinEx AI summary
Leads the Customer Incident & Service Excellence Team in a contact centre, owning customer-impacting incidents across the full lifecycle. Drives reporting, stakeholder coordination, remediation tracking and service improvement. Establishes incident governance and builds a customer-focused team culture.
Core skills
Incident ManagementContact Centre OperationsStakeholder ManagementManagement ReportingOperational ResilienceService Improvement
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