About the role
FinEx AI summary
Develop and maintain the end-to-end customer journey framework, aligning with business strategy. Design future-state journeys across acquisition, onboarding, servicing, claims, and retention, eliminating pain points and ensuring omnichannel consistency. Manage a portfolio of customer initiatives, prioritizing based on value and monitoring implementation.
Core skills
Customer Journey MappingCustomer ExperiencePortfolio ManagementProcess OptimizationOmnichannel Strategy