About the role
FinEx AI summary
The Associate Communications Manager shapes and executes FWD's external communications strategy, driving editorial direction and cross-functional collaboration to strengthen the brand and customer trust. Responsibilities include promoting financial literacy, managing customer communications and complaints, and engaging media and public stakeholders through storytelling and crisis management.
Core skills
external communicationsstrategic planningeditorial directioncross-functional collaborationfinancial literacycustomer communications