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FWD Insurance

Omni Channel Business Quality Associate

Thailand - BangkokOperations

About the role

FinEx AI summary

Bridge business needs with technical solutions for the Omne application, defining requirements and improving workflows. Analyze processes, develop and execute test plans, and monitor VoC and NPS metrics. Collaborate with cross-functional teams and stakeholders in the Group Office and Thailand.

Core skills

Business AnalysisRequirement GatheringProcess ImprovementWorkflow OptimizationTest PlanningStakeholder Communication

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