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Sun Life Hong Kong

Senior Manager, Client Experience and Service Design, Asia

Taikoo Shing, Hong Kong IslandOperations

About the role

FinEx AI summary

A key member of the Client and Propositions team in Asia, this role turns client, market and behavioural research into differentiated propositions and measurable improvements across priority client journeys. It applies design thinking and journey mapping to identify client needs, prioritising actions and implementation roadmaps. Success requires cross-functional collaboration with market and regional stakeholders including…

Core skills

qualitative researchquantitative researchdesign thinkingjourney mappingservice designproposition development

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