Branch Service Officer (Retail Banking Department)
Hong KongOperations
About the role
FinEx AI summary
Supervises branch staff's daily sales and operations, ensures compliance with internal policies and regulatory requirements (HKMA/SFC), and supports efficient branch operations. Provides customer service, refers customers to appropriate staff for banking/financial needs, and coaches branch staff to achieve business goals. Requires Associate Degree/High Diploma and 3+ years retail banking operations experience including 1+ year supervision.
Core skills
Retail banking operationsBranch operations supervisionRegulatory compliance (HKMA/SFC)Internal policies and proceduresCustomer serviceStaff coaching and development
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