Handles enquiries and complaints from customers, agents and medical partners on medical insurance operations, including pre-authorization approvals, Letters of Guarantee, medical booking, claims and inpatient/outpatient arrangements. Also supports the Manager in supervising the Client Service Team and daily hotline operations.
Core skills
Medical insurance operationsEnquiry and complaint handlingPre-authorization (PA) approvalsLetters of Guarantee (LOG)Claims enquiry handlingMedical service booking and advisory
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