Customer Service Advisor (Hotline) - 12 months contract
Hong KongOperations
About the role
FinEx AI summary
Handle customer enquiries and complaints across life insurance, group medical and pension operations, including underwriting, policy owner service and claims. Follow up cases with business partners and document call activities. Requires good English and Chinese, with IIQE Paper 1 and 3 preferred.
Core skills
Customer ServiceComplaint HandlingInsurance KnowledgeIIQE Paper 1IIQE Paper 3English
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